Privacy Policy

Last Updated: 20/09/2024

At Sweescape, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, handle your personal data, and your rights under the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect two primary types of data:

- Personal Information: Data you provide when creating an account or organizing an event, including your name, email address, phone number, and other details.

- Event Data: This includes guest lists, tickets, event details, and communications related to your event.

Additionally, as part of the ticket purchase process, we collect certain analytical information for event organizers. This data helps us improve our services and better understand the behaviors of users. During the payment process, you consent to the collection of this data, which includes:
- Date of Purchase
- Ticket Price
- Browser Type and Version
- Device Used (e.g., computer, tablet, smartphone)
- User's Country of Origin and Language
- Operating System (OS) (e.g., Windows, macOS, iOS, Android)

2. Data Deletion Policy

We maintain a strict policy regarding data retention:

Account Deletion: When you delete your account, all associated data, including personal information, event data, and sales data, is permanently deleted immediately. We do not retain any data after account deletion, and no soft delete is implemented.

Event Deletion: When an event is deleted, all associated data, including guest lists, invitations, and tickets, is permanently deleted without the possibility of recovery.

3. How We Use Your Information

We use your data solely for the following purposes:

- To provide and maintain the Service.
- To facilitate event management and ticketing services.
- To send communications regarding new features and updates (for active subscribers only).
- Data collected during the payment process is used for analytical purposes by event organizers to:
- Understand purchasing trends and user preferences.
- Improve services and user experience.
- Target and personalize offers and communications.
- Optimize

4. Payment Information

We do not store payment details on our servers. Payments are processed through third-party providers, such as Stripe, which handle all sensitive payment information securely. For details on payments, refunds, and fees, please refer to our Terms and Conditions.

5. Data Storage and Security

We store images, PDF files, and event-related content on Microsoft Azure cloud services, ensuring compliance with GDPR standards. We use robust security measures, including encryption and access controls, to protect your data. However, while we strive to ensure the safety of your data, no system can be 100% secure.

6. Data Retention

We only retain your data for as long as your account or event remains active. Once you delete an account or event, all related data is permanently and irreversibly deleted.

7. Your Rights Under the GDPR

As a European Union user, you have the following rights under the GDPR:

- Right to Access: You can request access to the personal data we hold about you.
- Right to Erasure: You can request immediate deletion of your data at any time.
- Right to Rectification: You can correct or update any incorrect data.
- Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
- Right to Object: You can object to the use of your email for marketing communications and opt out at any time.

8. Cookies

We use cookies to optimize your experience on the platform. Cookies help us understand user behaviors, allowing us to continuously improve our services. You can manage your cookie preferences through your browser settings.

9. Third-party Providers

We work with third-party providers such as Stripe for payment processing and Microsoft Azure for cloud storage. These providers have their own privacy policies governing how they handle your data. By using our Service, you agree to their terms as well.

10. Data Transfers

If you're outside the European Economic Area (EEA), your data may be transferred to countries that don't have the same data protection laws as your country. We ensure that any such transfers are compliant with GDPR regulations and are subject to appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be communicated via email or within the platform. By continuing to use the Service after any such updates, you accept the revised policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or our data collection practices, please contact us at:

Email:contact@sweescape.com