Feedback & satisfaction
Find out what your crowd really thought of the night
The day after, every attendee receives a satisfaction survey. You get a rating, an NPS, and an AI summary of all the comments.
- Sent automatically at D+1
- Average rating and NPS
- AI summary of the comments
- Only those who came, if you like
0% commission · No commitment · First month free
Average Rating
Based on 1 846 total reviews
4.6 /5
Net Promoter Score
Customer loyalty index
+62 Excellent
Completion Rate
Form finish ratio
78 %
1 846 finishedFeedback Analysis
AI-generated summary based on collected participant responses.
- What people loved: the sunset stage and the sound quality.
- What hurt: 40-minute queues at the bars on Saturday night.
- For next edition: add two bars near the main stage, open gates 1 hour earlier.
From sending to deciding
- 1
Schedule
A satisfaction automation at D+1, by email or SMS.
- 2
Collect
Every attendee receives a unique link to the survey.
- 3
Measure
Rating, NPS and completion rate are calculated for you.
- 4
Decide
AI sums up the comments: what to keep, what to fix, what to try.
Three numbers to judge an edition
The average rating
A rating out of 5 with its breakdown, to see whether opinion is unanimous or split.
The Net Promoter Score
The share of promoters minus the share of detractors: does your crowd recommend you?
The completion rate
How many people answered right to the end, so you know what the numbers are worth.
The detailed answers
Every answer stays available, question by question.
Average Rating
Based on 1 846 total reviews
4.6 /5
Net Promoter Score
Customer loyalty index
+62 Excellent
Completion Rate
Form finish ratio
78 %
1 846 finishedFeedback Analysis
AI-generated summary based on collected participant responses.
- What people loved: the sunset stage and the sound quality.
- What hurt: 40-minute queues at the bars on Saturday night.
- For next edition: add two bars near the main stage, open gates 1 hour earlier.
1,846 responses, summed up in a few lines
After a three-day festival, 1,846 attendees answer the survey. Nobody has time to read 1,846 comments. The AI summary brings out three points: the sunset stage made a lasting impression, the bars were overwhelmed on Saturday night, and doors need to open an hour earlier.
- 4.6 / 5
- average rating
- +62
- Net Promoter Score
- 78%
- completion rate
- 3
- concrete ideas for the next edition
Illustrative example: the figures are fictional and match those in the demo screen on this page.
Frequently asked questions about feedback
How do I send a satisfaction survey after an event?
Create a satisfaction automation in the event and choose the timing, for example the day after. Every attendee receives a unique link to the survey by email or by SMS. You can limit the send to people who actually came, based on scanned entries.
How is the NPS calculated?
The Net Promoter Score is the share of promoters minus the share of detractors. In Sweescape, a rating of 5 counts as a promoter, a rating of 4 as a passive, and a rating of 1 to 3 as a detractor. The score ranges from -100 to +100.
What does the AI do with the survey responses?
It reads all the free-text comments and produces a summary: what the crowd liked, what caused problems, and concrete ideas for the next edition. Generating the summary uses one AI credit from your subscription.
Where do I find the survey results?
In SweeAnalytics, in the Feedback tab of the event: average rating, NPS, completion rate, table of detailed answers and AI summary.